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Privacy Notice

 

Iain Hill Ltd Privacy Notice

Information about us

Name: Iain Hill Ltd
Address: 32 Napier Street, Linwood Renfrewshire, PA3 3AJ
Phone Number: 01505 684499
E-mail: enquiries@iainhill.co.uk

What type of information we have

We currently collect and process the following information:

  • Identity Data
    First Name/ Last Name/ Title
  • Contact Data
    Business Name/Billing Address/Delivery Address/Email Address/Telephone numbers
  • Technical Data
    IP address/your Login Data/ Browser Type and Version/ Location/ Operating System and Platform/other technology on the devices you use to access our website or app.
  • Profile Data
    Your user name and password/orders placed by you
  • Usage Data
    Information about how you use our website and/or app
  • Marketing and Communications Data
    Your preferences in receiving email marketing from us
  • We do not collect any Special Categories of Personal Data about you. For example we do not ask you to disclose your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions.

How we get the information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • when you apply online for customer login details
  • when you download our app and apply for customer login details
  • when you subscribe online for weekly emails from us with details of current deals (The link on our website that you click on to subscribe takes you to a landing site hosted by Mailchimp
  • when you contact us by phone to register as a customer

Why we have the information

We will only use your personal data when the law allows us to. Under the General Data Protection Regulation (GDPR) the lawful bases we rely on for processing this information are:

  • We have a contractual obligation
  • We have a legitimate interest
  • We have a legal obligation
  • We have your consent.

 

(Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at enquiries@iainhill.co.uk)

What we do with the information we have

We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so

Purpose/Activity

Type of Data

Lawful Basis for processing

To register you as a new customer

Identity

Contact

Contract: Sale and delivery of goods to you in return for payment

To process and deliver your order, including collecting money owed to us

Identity

Contact

Transaction

Contract

Legitimate Interest: to recover debts due to us

To manage our relationship with you, including

  • notifying you about changes to our terms or privacy policy:
  • asking you to take part in a survey

 

Identity

Contact

Profile

Marketing & Communications

Contract

Necessary to comply with a legal obligation

Necessary for our legitimate interests: to keep our records updated and to understand how our business is performing

To administer and protect our business and this website/app, including

  • trouble shooting
  • data analysis
  • system maintenance
  • support

Identity

Contact

Technical

Necessary for our legitimate interests: for running our business and our website, for network security and fraud prevention

To deliver relevant App content and advertising to you and measure the effectiveness of that advertising

Identity

Contact

Profile

Usage

Marketing & Communications

Technical

Necessary for our legitimate interests: to study how customers use our online services, to develop them and grow our business

To use data analytics to improve our website and/ or App, email marketing, product range, customer experience

Technical

Usage

Necessary for our legitimate interests: to assess types of customers interested in our range of products, to keep our website/App updated and relevant to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

Identity

Contact

Technical

Usage

Profile

Necessary for our legitimate interests: to develop our product range and grow our business

 

We may share the information you have given us with external third party service providers based in the UK who provide

  • IT and system administration services
  • Legal and Accounting services
  • HM Revenue & Customs , regulators and other authorities

How we store your information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees and other third parties who have a business need to know.

How long we keep your information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposed of satisfying legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of our personal data, the purposes for which we process your information and whether we can achieve those purposes through other means and the applicable legal requirements.

By law we have to keep basic information about customers (including Contact, Identity, Financial, and Transactional Data) for 6 years after they cease being customers, for tax purposes. In some circumstances you can ask us to delete your information.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
  • Your right to erasure – You have the right to ask us to erase your information in certain circumstances.
  • Your right to restriction of processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. (However we may charge a reasonable administration fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances).

If you wish to exercise any of the rights set out above please contact us at enquiries@iainhill.co.uk.

We may need to request specific information from you to help us confirm your identity and ensure your right to access to personal data (or to exercise any of the other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer. In this case we will keep you updated.

How to complain

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline Number 0303 123 1113

Changes to this Notice and Your duty to inform us of changes

This version of our Privacy Notice was last updated on 1 February 2019. We may change this Privacy Notice from time to time, for example if the law changes or our business practices and procedures change. Any changes will be made available via our website.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal information we hold about you is accurate and current.